Not every request fits neatly into groceries, medicines, or documents. Sometimes it's something specific — a particular brand, a hard-to-find item, a gift with very particular requirements. That's exactly what our Product Sourcing service is for.
How It Works
You tell us what you need. We find it, quote you the price, and only proceed once you approve — no surprise charges, no guessing whether the right item was found.
When Families Use This
- A specific medication not available at the usual pharmacy
- A particular gift for an occasion that needs to be exact, not "close enough"
- Specialty items for a home renovation or event
- Anything else that doesn't fit a standard category but genuinely matters
Why This Matters
A lot of family care platforms only handle predictable, routine requests. Real life isn't always predictable. Product Sourcing exists because sometimes what your family needs is specific — and "we don't do custom requests" isn't a good enough answer.
This service comes included with our Family Pro plan, and reflects the same principle behind everything we build: flexibility that meets your family where they actually are, not where a rigid service menu assumes they should be.
What This Looks Like in Practice
A subscriber needed a specific imported baby formula unavailable through regular grocery channels for her newborn niece. Through Product Sourcing, Faizy located the item, confirmed pricing, and delivered it within days — a request that wouldn't have fit into any standard grocery or gift category.
Frequently Asked Questions
Is there a limit to what can be sourced?
Most legal, purchasable items can be sourced. For anything unusual, our team will tell you upfront whether it's feasible before you commit.
How is pricing determined for sourced items?
We quote the item's actual cost plus a transparent sourcing fee, shared with you for approval before any purchase is made.
Ready to get started? See our plans and pricing, or start free today.